Shipping and Packaging
COVID-19 NOTE: Our shipping providers have suspended all delivery guarantees as Covid-19 has resulted in an unprecedented shift to online shopping. We are however still seeing an over 95% ON-TIME delivery rate. If you need your delivery by a certain date, please reach out to our Customer Care Team with your order number at firstname.lastname@example.org
All orders placed before 11 AM Eastern on Monday, and 2 PM Eastern, Tuesday through Friday are shipped the same day. We ship anywhere in the United States including Alaska and Hawaii.
Hundreds of items qualify for FREE Economy or FREE Express shipping. Everything else ships based on the following shipping rates if the order total is below $69.00:
Our Economy Shipping (4 to 5 days) costs a flat $4.95 per order
Our Express Shipping (2 to 3 days) costs a flat $12.99 per order
Need more information about Undeliverable Packages, PO BOX’s, APO/FPO, Incorrect Addresses, Refused Shipments, etc.? If so, visit our FAQ.
Orders of $69 or more
automatically receive FREE Economy Shipping.
Orders of $250 or more
are automatically upgraded to FREE Express Shipping.
Returns & Refunds
All returns must be initiated within 15 days of the date of delivery. Due to legal and sanitary reasons, we cannot accept returns for items that are used, opened, tampered with, tried on, or altered in any way unless the item is defective or damaged on delivery.
We will accept returns for the following reasons only:
- Defective/Damaged Item – if the item you received is defective or damaged, you may return it to us and upon inspection, we will express exchange it with a brand new identical item.
- Incorrect Item – if you received the wrong item, you may return the item to us for a full refund or replacement. The item must not be used, opened, tampered with, tried on, or altered in any way.
Please request a Return Merchandise Authorization (RMA) by filling out our Returns Form. Your return request will be processed within 1 business day and we will email you instructions and a prepaid shipping label to return your item(s) to us.
Please do not send returns to us without a RMA as our Returns Processing Department will not accept them.
Need more information on Refund Processing Times, Unauthorized Returns, Satisfaction Returns, etc., please visit our FAQ.
Payments & Discreet Billing
We accept American Express, MasterCard, VISA, Discover, JCB, Diners, eCheck/ACH, Bitcoin and SutraVibes Gift Cards.
Your Privacy & Security
We never share any of your personal information with any third parties or affiliates. We will not email you anything other than information related to your order (e.g. receipt, tracking number) without your permission.
SutraVibes utilizes the latest in encryption technology to safeguard your information. Our security procedures go above and beyond what any other adult store utilizes so you can be sure that you are buying from the safest online adult store on the Internet.
Visit our FAQ for more information on our Privacy & Security Procedures.
Contact Customer Care
We are here to help you! If you have any questions please contact us Monday through Friday 10 AM to 6 PM Eastern. Our primary methods of Customer Care are our industry leading Live Chat System and via Email Ticketing System. Emails are usually responded to in under 1 business day and often in under 30 minutes during business hours.Contact Customer Care
Need more information about our Holiday Schedule, How To Order, Our Address, etc., visit our FAQ.